Ekspo Faktoring believes that ensuring the sustainability of its corporate structure and achievements can only be possible with a competent and visionary team and therefore invests regularly in its human resources and in an environment conducive to development. Building on the professional skills of the employees, motivating them and expanding their vision are regarded as prerequisites of service excellence. Ekspo Faktoring promotes team spirit by establishing an inclusive corporate culture to boost employee satisfaction.

As of year-end 2021, the qualified human resources at Ekspo Faktoring consists of 35 employees with professional experience and expertise above the sector average. In the recruitment process, Ekspo Faktoring considers criteria such as holding a university degree, speaking a foreign language, having experience in the banking sector, specializing in one’s specific field and demonstrating the ability to represent the Company to maintain the high quality of its human resources. In line with the Company’s primary goals and strategies, the Human Resources Department assumes responsibility in many areas from the orientation of new employees to professional training programs.

Ekspo Faktoring encourages its employees to attend training programs and sectoral events that would contribute to their professional and personal development and promotes a work environment conducive to progress. The regular training programs coordinated by Ekspo Faktoring Academy in partnership with the Association of Financial Institutions, the FCI (Factors Chain International – the largest non-bank financial services network in the world), private consultancy companies and also the ICC (International Chamber of Commerce) in Turkey, offer the employees continued development opportunities. Due to the restrictions imposed during the pandemic, classroom trainings were put on hold in 2021 and instead, online training programs and seminars on new regulations and practices were provided.

The Human Resources Department convenes annually in December to conduct performance reviews, which involve measuring and assessing the performance of the employees in meeting their goals and their competencies. Several criteria such as professional knowledge level, cooperation abilities, client relations/people skills, representation skills, sense of responsibility, personal development, problem solving skills, taking initiative and making decisions, and quality and quantity of the work are considered in performance reviews. This process, which reveals encouraging outcomes in terms of motivation and work discipline, ensures that employees’ contribution to corporate success is evaluated and also forms an analytical basis for promotions, remuneration and incentives.